MTSU students pitch civility proposals to Nissan (w/video)

FRANKLIN, Tenn. — On this day, they weren’t students; they were consultants. They weren’t classmates; they were competitors.

Two student teams in MTSU professor Jackie Gilbert’s Principles of Management-Experiential Learning class squared off this semester — not in an MTSU classroom, but in the very real-world environment of the Nissan Americas headquarters in Franklin, Tenn.

Gilbert, who teaches management in the Jennings A. Jones College of Business, connected with Nissan executives to secure an opportunity for her students to present competing proposals for a corporate civility policy, an area closely connected with Gilbert’s ongoing efforts to combat bullying in the workplace.

Last year, students in her class made presentations at an area high school on identifying bullying in schools.

Two teams of MTSU students prepare for their presentation on civility before a group of Nissan executives at the automakers Franklin, Tenn., headquarters on April 17. The student presentations were part of a semester project in an Experiential Learning (EXL) Principles of Management class taught by Dr. Jackie Gilbert. Nissan plans to use the student presentations to help craft its own civility policy. (MTSU photos by News and Media Relations)

Two teams of MTSU students prepare for their presentation on civility before a group of Nissan executives at the automakers Franklin, Tenn., headquarters on April 17. The student presentations were part of a semester project in an Experiential Learning (EXL) Principles of Management class taught by Dr. Jackie Gilbert. Nissan plans to use the student presentations to help craft its own civility policy. (MTSU photos by News and Media Relations)

“This year I wanted to shift the focus from ‘What is bullying?’ to ‘What can we do about it?’” said Gilbert, whose teaching and research focus for the past two years has been on workplace bullying. “So we’re focusing on civility. How can a company craft a civility policy? How can they implement it? And what are the benefits for that particular corporation.”

This year’s class assignment was sparked by a Society in Human Resource Management article published last fall, in which HR experts recommended that companies develop workplace bullying policies, even though they aren’t legally required to do so.

Gilbert’s students spent the spring semester researching and creating their own workplace “civility” policies, as well as practicing presentations that were made April 17 before more than two-dozen Nissan associates, including human resource executives.

Among the Nissan group were four “judges” who evaluated the presentations before picking a winner, with Nissan making a donation to MTSU on behalf of the winning team. Nissan hopes to use some of the concepts outlined by the students in crafting its own civility policy.

Gilbert said this “incredible opportunity” for students came last fall when she approached Gina Baio, Nissan human resources senior manager and an MTSU alumna. Robert Wilson, director for diversity and inclusion for Nissan, coordinated the event.

“We’re happy to participate in this,” Wilson told his Nissan colleagues before the students presented. “They’re going to give us some ideas and suggestions around workplace bullying. This is something that I think certainly is growing within the HR and legal arena.”

Started at MTSU in 2006, Experiential Learning or EXL courses are intended to provide students with opportunities for hands-on experience in their fields of study, valuable networking with professionals, and an opportunity to explore career paths through real-world activities.

In the 2012-13 academic year, the EXL program included 27 departments, 191 faculty members, 470 course sections and 7,263 participating students.

Nissan executives serving as judges of the student-team presentations huddle before picking a winner.

Nissan executives serving as judges of the student-team presentations huddle before picking a winner.

As part of their civility policy assignment, Gilbert’s student teams actually formed “consulting companies” and spent the semester working on their team projects as well as dedicating hours each week for several weeks polishing their pitch, which included detailed PowerPoint presentations layered with audiovisual components, live role-playing exercises — and of course, business attire.

“I think during the course of this semester, they’ve transcended the role of student,” Gilbert told the Nissan officials. “They’re consultants. We have two distinct consulting groups here to present to you on the topic of civility.”

The first team was Corporate Conduct Solutions and included the following students:

• Nick Barnett, 22, of Murfreesboro, majoring in concrete industry management with minors in business administration and science; Meagan Davenport, 24, of Murfreesboro, majoring in entrepreneurship; Nathan Kanjanabout, 21, of Murfreesboro, majoring in business administration with a minor in accounting; Christopher McClure, 47, of Las Vegas, majoring in aerospace; and Julie Vandel, 21, of Fayetteville, majoring in organizational communication. (Student Casey Whittenberg was not available for the presentation.)

“This has been an unprecedented opportunity for us,” an excited, but nervous Vandel said prior to her team’s presentation. “We’ve put a lot of hours of hard work into our presentation and our civility policy. We’re really excited to see where this can take us.”

Barnett noted the teamwork that was needed to get to this point.

“As with any group, in the beginning we had some rough patches,” Barnett said. “But we laid out the civility policy for our group, about how we were going to act and direct ourselves. So that helped guide and fix any problems we had along the way. Toward the end we were flowing perfectly.”

Vandel said the experience already has her thinking about life beyond the classroom.

EXL logo web“This has actually got me thinking about a career in consulting. I’m minoring in Japanese, so I would really love a career with Nissan also,” Vandel added, referring to Nissan’s roots as a Japan-based company.

The second MTSU team was Hagar & Co. Management Consulting and included:

• Micah Hull, 20, of Murfreesboro, majoring in business finance; Marlyn Botros, 20, of Nashville, majoring in business management; Jordan Hager, 20, of Nashville, majoring in business administration; Travis Brewer, 21, of Los Alamos, N.M., majoring in concrete industry management; and Francisco Melgar, 23, of Los Angeles, majoring in marketing. (Student Megan Reese was not available for the presentation.)

“It’s a lot more work than I thought it would be. It’s definitely helped me understand what it takes to be out in the business world,” Hull said of the preparation required. “It’s helped me grow in a group aspect, helped me to branch out to not only teach myself something, but to learn from others as well.”

Among the judges were Baio, Patrick J. Kamka, senior manager-human resources, Dave Oberstaedt, senior manager for talent management, and Olivia Vieceli, senior manager for talent acquisition.

Following the presentations, the judges huddled outside the presentation room to discuss what they’d seen and hear and to pick a winner. Before announcing the top team, the judges took time to critique the presentations, highlighting the positives and negatives of both teams.

For example, Oberstaedt reminded both teams that making sure the hard copies of their proposals were grammatically correct and consistent factually is a critical component of the evaluation process.

“Credibility becomes a key issue when you’re putting together presentations for corporations, so please keep that in mind,” he said.

In the end, Hagar & Co. was announced as the winner, followed by a collective sigh of relief from both teams, handshakes and hugs all around and even tears of joy from student Jordan Hager.

Said her teammate Hull: “It just shows hard work pays off in the end.”

— Jimmy Hart (jimmy.hart@mtsu.edu)

At left, Dr. Jackie Gilbert stands with the winning student team, Hagar & Co. Management Consulting. Team members are, from left, Micah Hull of Murfreesboro; Jordan Hager of Nashville; Travis Brewer of Los Alamos, N.M.; Marlyn Botros of Nashville; and Francisco Melgar of Los Angeles.

At left, Dr. Jackie Gilbert stands with the winning student team, Hagar & Co. Management Consulting. Team members are, from left, Micah Hull of Murfreesboro; Jordan Hager of Nashville; Travis Brewer of Los Alamos, N.M.; Marlyn Botros of Nashville; and Francisco Melgar of Los Angeles.

From left, MTSU students Christopher McClure, Nick Barnett, Meagan Davenport, Julie Vandel and Nathan Kanjanabout prepare for their presentation on civility before a group of Nissan executives at the automakers Franklin, Tenn., headquarters on April 17. The student presentation was part of a semester project in an Experiential Learning (EXL) Principles of Management class taught by Dr. Jackie Gilbert. (MTSU photos by News and Media Relations)

From left, MTSU students Christopher McClure, Nick Barnett, Meagan Davenport, Julie Vandel and Nathan Kanjanabout prepare for their presentation on civility before a group of Nissan executives at the automakers Franklin, Tenn., headquarters on April 17. The student presentation was part of a semester project in an Experiential Learning (EXL) Principles of Management class taught by Dr. Jackie Gilbert. (MTSU photos by News and Media Relations)

MTSU EXL Scholars program receives top regional award

The Experiential Learning Scholars program at Middle Tennessee State University was honored recently with a top award for higher education credit programs.

MTSU received the Outstanding Credit Program Award from the Association for Continuing Higher Education South “in recognition of the excellent nature and results” of the Experiential Learning Scholars, or EXL, program.

MTSU launched the program in spring 2006 as a pilot project in conjunction with a universitywide improvement plan. EXL courses provide students with opportunities for hands-on experience in their fields of study, valuable networking with professionals and an opportunity to explore career paths through real-world activities.

Carol Swayze, center, Experiential Learning program director at Middle Tennessee State University, receives the Outstanding Credit Program Award from the Association for Continuing Higher Education South at an April 22 award luncheon in Sandestin, Fla. Also in the photo are, at left, Amy Johnson, ACHE South Regional president, and David Grebel, ACHE president. (photo submitted)

The EXL Scholars program formalizes and organizes several existing experiential learning activities into a comprehensive program of study.

“We are fortunate to have such an exceptional team of faculty, staff and community partners who are providing a top quality educational experience for our students,” said EXL Director Carol Swayze, who accepted the award April 22 at a luncheon in Sandestin, Fla.

“This honor is truly a reflection on the quality of work performed by the founding committee and speaks to the dedication of MTSU to student success.”

Dr. Jill Austin, a professor of management and marketing at MTSU, chaired the committee that launched EXL and served as program director for five years.

“I am very pleased to learn that the EXL program is being recognized outside of the university for its contribution to student learning,” Austin said. “The program was developed by many faculty, staff, students and community members in hopes that students will be more engaged in the learning process and will have an enriched learning experience at MTSU.

Dr. Jill Austin

“This award is an indicator that EXL is making an impact beyond our campus and community.”

MTSU had 54 EXL faculty members at end of the program’s first year, and participation has grown considerably since. In the 2012-13 academic year, the EXL program includes 27 departments, 191 faculty members, 470 course sections and 7,263 participating students.

EXL color logo webTo date, almost 30,500 MTSU students have taken EXL courses, and almost 1,100 students have completed all the requirements to graduate with the distinction of EXL Scholar.

“This award is a direct result of the leadership of Dr. Jill Austin and the EXL QEP Committee made up of MTSU administrators and faculty and the current direction of Carol Swayze,” said Dr. Dianna Rust, associate dean of the University College at MTSU.

“The Experiential Learning Scholars program outcomes have been significant in student contribution to the community in terms of service, internships and practicums as well as in student satisfaction and learning outcomes.”

The EXL Scholar designation is awarded only to students who have completed a minimum of 16 credit hours of EXL coursework and other service-learning requirements. Students who complete the requirements are awarded EXL Scholar cords and are recognized at commencement. The EXL Scholar notation also appears on the students’ transcripts.

“The program continues to grow each semester as more students discover the value of experiential learning and the EXL Scholar designation,” Swayze said.

For more information about the program, visit www.mtsu.edu/exl/index.php.

— Jimmy Hart (jimmy.hart@mtsu.edu)

Students ‘take a stand’ against bullying at work, school, online

Students in Dr. Jackie Gilbert’s Principles of Management class at MTSU are taking a stand against bullying, whether in social settings on campus, in the free-for-all interactions of cyberspace or inside corporate offices.

They want to educate other students about the issue, including what they can do to stop it.

“Take a Stand to Stop Bullying,” hosted Nov. 28 by the MTSU Leadership and Service Office, featured presentations by students in Gilbert’s undergraduate Experiential Learning, or EXL, management class on the topics of cyberbullying, corporate bullying and stalking.

“Their overall goal is to educate their peers,” Gilbert said. “What are the consequences of bullying, and more importantly, what can they do about it?”

During the event, three student groups made up of juniors and seniors each presented a topic for 25 minutes, followed by a five-minute period for the audience to ask questions.

Dr. Jackie Gilbert

“This is a student event to educate peers; namely, to provide information on the content, cause, and remedies of bullying both within school systems and within organizations,” Gilbert said.

Gilbert’s research and teaching interests for the past two years have been focused on workplace bullying.

In 2011, Gilbert applied for Distinguished Lecture Series funds to bring Gary Namie to campus. Namie is co-director of the Workplace Bullying Institute and a nationally recognized expert on bullying.

In spring 2011, a non-EXL Principles of Management class explored five different aspects of bad behavior: mobbing, hazing, cyberbullying, stalking and corporate bullying. Students then created an instructional video to raise awareness.

The goal of the project, according to that video, was to “groom a generation who will make a difference, one that will engender transparency, accountability, empowerment, and shared governance within their sphere of influence.

“They will infiltrate companies to promote good management and to change their firm’s culture,” the video continued. “They are the freedom fighters of a new era, trained to be rabble-rousers in the best possible way.”

You can watch the students’ video below. Learn more about the EXL Program’s recent accomplishments at mtsunews.com/exl-scholars-program-recognized.

— Jimmy Hart (Jimmy.Hart@mtsu.edu)

EXL Scholars Program touted as ‘excellent model’

Service learning.

MTSU is positioning itself as a model university in this area with its Experiential Learning Scholars Program, or EXL, which was recently commended by a regional accrediting organization for its impact and effectiveness after five years of existence.

Dr. Jill Austin, left, a professor of management and marketing at MTSU, accepts thanks at a recent reception from university President Sidney A. McPhee for her dedication to the Experiential Learning Program. (MTSU photos by J. Intintoli)

MTSU President Sidney A. McPhee spoke to a proud group of faculty and staff at a recent campus reception honoring those involved with the birth of the program, which started in spring 2006 as a pilot project in conjunction with MTSU’s Quality Enhancement Plan.

The EXL program formalizes and organizes several existing experiential learning activities into a comprehensive program of study for students. At the end of the five-year review period, the Southern Association of Colleges and Schools rewarded MTSU with the following commendation:

“The institution adequately addressed all required elements of the QEP Impact Report, and its assessment efforts are to be applauded. The ‘Experiential Learning Scholars Program’ would serve as an excellent model for institutions considering a similar project.”

“What’s most impressive is the sustainability of that excellence,” McPhee told the group at the Nov. 15 reception at the James Union Building.

In recent weeks, McPhee added, he received an email from SACS President Dr. Belle Wheelan, again asking to showcase MTSU’s program during an upcoming membership meeting “as a model program for institutions to look at and see how to do it.”

McPhee pointed to the growing interest in EXL courses on campus, noting that more than 5,000 students enrolled in EXL classes during the 2011-12 academic year. About 150 students graduated as EXL Scholars that year, too.

The president noted that in 2011-12:

  • 4,144 EXL students participated in community projects;
  • 197,828 student hours were spent on community activities;
  • 3,512 EXL projects were completed; and
  • the program’s work contributed $1,582,624 value to the community.

“What is so neat about this program is that it shows how you can merge academic and service learning in a way that is not only beneficial to the community, but is substantive and it is something that students see a value you in and respond to,” McPhee said.

Dr. Janet McCormick, an associate professor of organizational communication, explains her work with MTSU’s EXL Program during a recent reception honoring supporters of the service learning effort.

Dr. Jill Austin, who served as chair of the committee that launched the EXL program, emphasized that “it took everyone’s involvement to make this project happen” — the collective cooperation of faculty, staff, students and community members.”

The initial idea of “experiential learning” was one that drew consensus from the start.

“We had no idea what that meant at that time, but from the beginning, we were all moving in the same direction,” said Austin, who is a professor of management and marketing at MTSU. “We thought that we could change the culture of learning at MTSU and get students more engaged in the learning process.”

Students were deeply involved in the program development from the outset, even developing the logo and “Make it happen!” motto still in use today. Throughout the reception, a slideshow displayed numerous EXL community service projects involving students, ranging from Habitat for Humanity builds to ecological restoration at the Stones River Battlefield to a family wellness fair at Hobgood Elementary School.

“Students feel like they’re more confident in all kinds of ways because of EXL,” Austin said. “They feel like their leadership skills are better than if they hadn’t had an EXL experience — their planning skills, their organizational skills, their ability to work with lots of people and people who are different from them. The list could go on and on.”

Austin recalled the Alternative Spring Break in spring 2006, when 23 MTSU students traveled to Pass Christian, Miss., to assist with cleanup efforts after Hurricane Katrina.

“Students really do learn by doing. Their lives can be changed. They really see possibilities that they didn’t see before,” she said.

MTSU had 54 EXL faculty members at end of its first year. That number had more than tripled to 173 by the end of the 2011-12 academic year, but Austin said she wants more participation because of the positive impact the program can have on faculty members.

“I would like to have 700,” Austin said, drawing supportive laughter from those in attendance.

Aimee Hawtrey Sipe, an MTSU EXL Program alumna, speaks about her experiences as both a student and as a professional at a recent reception honoring those involved with the service-learning program.

“It changes the way you think about teaching,” she continued. “It changes how you think about student learning. It creates an excitement in the classroom.”

EXL Director Carol Swayze said she expects the program to continue its growth and sees the SACS commendation as confirmation that MTSU is on the right track.

“We are fortunate to have such an exceptional team of faculty, staff and community partners who are providing a top quality educational experience for our students,” she said.

“This honor is truly a reflection on the quality of work performed by the founding committee and speaks to the dedication of MTSU to student success. The program continues to grow each semester as more students discover the value of experiential learning and the EXL Scholar Designation.”

Dr. Janet McCormick, an associate professor of organizational communication, recalled how she immediately embraced the EXL concept.

“Right away, I made all of my classes EXL, because they were EXL in the first place,” she said. “Then I went to each of my colleagues and said, ‘Please get on board with this. We can do something with this.’”

McCormick shared an example of EXL’s application in which one of her classes recently used an upcoming job fair on campus to practice experiential learning.

“I said, ‘We can either read about recruiting, or we can do recruiting in preparation for the recruiting fair,’” she said.

McCormick had her students set up mock companies in the classroom so classmates could visit and practice doing interviews. All the students visited each table to polish their interviewing skills.

Aimee Hawtrey Sipe, an EXL Scholars alumna and now a community partner through her work with the nonprofit Both Hands Foundation, told the crowd about how, through her EXL coursework, she basically created a full-time job for herself at a pizza parlor because the owners were so impressed with her work.

She later navigated an extensive interview process with Both Hands, a Nashville-based organization that assists orphans, widows and adoptive families.

“They were really impressed with the education I had gotten at MTSU,” said Hawtrey Sipe, a 2010 cum laude graduate who majored in organizational communication.

She got the job and credits the multitasking skills she learned during her EXL courses as critical in enhancing her effectiveness and efficiency at a nonprofit with limited staff. Both Hands now makes use of interns through the EXL program.

“I am so excited to say that I am a child of (EXL),” she said. “It’s meant the world to me … and it’s given me two jobs!”

Dr. Brad Bartel, university provost, recognized Austin and the following founding committee members in attendance: Valerie Avent, Joe Bales, Bill Black, Sharon Boyce, Dr. Mark Byrnes, Dr. Judith Iriarte-Gross, Dr. Faye Johnson, Dr. Jan Leone, Dr. Sheila Otto, Dr. Sandra Poirier, Dr. Don Roy, Dr. Connie Schmidt, retired professor Dr. Lorraine Singer, Kippy Todd, Jackie Victory, Dr. Phil Waldrop, Dr. Laurie Witherow and Dr. Jennifer Woodard.

You can read about an example of a current EXL project at mtsunews.com/exl-anti-bullying.

— Jimmy Hart (Jimmy.Hart@mtsu.edu)