Nitti, Capone replace FRANK as MTSU academic computer servers

On Jan. 3, 2013, Nitti and Capone will replace FRANK as respective application and web servers at MTSU.

If you think there is a connection to “The Untouchables” and gangsters, it is in name only.

Brian Holley

Information Technology Division project manager Brian Holley said “computer geeks” traditionally have a thing for naming systems and servers after classic and science fiction movies and television shows such as “Star Wars,” “Star Trek” and “Lord of the Rings.”

In this case, the names refer to notorious American gangsters Frank “The Enforcer” Nitti and Al Capone.

“Back in the day, from a security standpoint because of computer hackers, (system) names had no direct bearing on their function. They had generic names,” Holley said. “It’s a cultural thing that’s sort of going away, but operations folks carry on tradition.”

After nearly 20 years and parts of three decades of service, FRANK will retire as the academic server that has housed thousands of websites and hundreds of thousands of student and faculty accounts, Holley said.

“FRANK was the end-all, be-all for years,” added Jeff McMahan, ITD systems administrator. It housed email and websites for everybody, as well as applications. It did everything. Frank.mtsu.edu was around in the ’90s when I was a student here.” He adds that it was a different hardware platform, and the name “FRANK has applied to different systems, the first appearing in 1993 and the latest taking up that name and its functions in 2006.”

Jeff McMahan

McMahan said because of a growing university (enrollment increased from 21,163 in fall 2002 to 26,442 in fall 2011) and aging equipment, “it was time for it (FRANK) to go. Maintenance gets expensive the older they get. This has been a good system, with no issues per se.”

“We work hard to maximize the use of our resources,” Holley added. “We will run hardware as long as we can. Once it becomes cost prohibitive to maintain, that’s the time to change.”

Nitti and Capone — “young, strong and ready to carry on the traditions of outstanding service to the university for years to come,” Holley wrote in a campus-wide email — will shoulder the load. Both came onto the scene about a year ago.

Holley, McMahan, systems programmer Paul Collette and Dr. Albert Whittenberg, a director in Academic and Instructional Technology Services, oversaw the implementation of Nitti and Capone.

Collette began “working application by application,” McMahan said.

“And Albert has done the same thing with websites, working with faculty and staff to make sure there is no interruption,” Holley added. “Our long-term goal is getting all websites into OmniUpdate, the content management system used for websites.”

Paul Collette

Albert Whittenberg

Holley said everything on the web is moving to OmniUpdate, which is overseen by Barbara Draude, ITD assistant vice president in the Faculty Instructional Technology Center.

Holley and McMahan said ITD personnel are striving to make this a seamless transition for the approximately 30,000 combined students, faculty, staff and administrators.

“The customer comes first,” Holley said. “We look to make this as painless as we can for customers. That’s why we’ve been working on this one project for over a year. … Hundreds of hours of work have gone into this. The easier it is for the customer, the more hours we have spent working on it.”

McMahan added that this is why we have been “migrating individually, not in mass, to help them be satisfied with their (computer’s) functionality.

An early December email informed all students and personnel of the looming changes, and that any departmental, group and individual websites that have not been actively updated for five years or more were not scheduled to be transferred.

Departments and groups with questions should call Whittenberg at 615-898-5062 or email Albert.Whittenberg@mtsu.edu. Individual website owners should call McMahan at 615-898-7737 or email Jeff.McMahan@mtsu.edu with questions.

— Randy Weiler (Randy.Weiler@mtsu.edu)

Unmanned Aerial Systems

Producer/Writer/Announcer: Gina Logue

MTSU’s partnership with the U.S. Army calls for assisting the service in improving drone technology.

Listen to: Unmanned Aerial Systems

From websites to Wi-Fi, ITD forums provide hint of future changes

MTSU’s Information Technology Division recently concluded a series of three open forums as ITD administrators shared information about a variety of upcoming changes while gathering feedback from employees.

In the one-hour presentations, which were held Oct. 2, 4 and 10 in the James E. Walker Library conference room, ITD administrators touched on the new university policy vetting process, streamlining the university’s www.mtsu.edu website, an upcoming Mobility App Summit during fall break, a wireless update and more.

Bruce Petryshak, left, vice president for information technology and chief information officer, jokes with Dr. Warner Cribb, far right, chair of the geosciences department, before a recent IT Open Forum. (MTSU photos by News and Media Relations)

About half of the Oct. 2 forum touched on preliminary plans to revitalize the university website. Phase 1 will focus on providing prospective students with informative highlights of the academic programs available to them.

In collaboration with departments, faculty and the marketing and communications office, changing the university’s main home page will be a web “revitalization project,” said Barbara Draude, assistant vice president for academic and instructional technology services.

Draude said the current site’s growth has become difficult to manage. “It’s so hard to find things. It’s hard to navigate. We need to separate things out,” she said.

Implementing the more user-friendly OmniUpdate OU Campus content management system laid a foundation to make changes to the site, she continued.

Draude said ITD is working closely with the Department of Marketing and Communications to coordinate web content with “printed materials and billboards, so we’re all saying the same thing.”

Arthur Reed, center, of Campus Planning makes a comment during the question-and-answer portion of the Oct. 2 IT Open Forum in the Walker Library conference room. Listening are Dale Cockrell, left, director of the Center for Popular Music, and other MTSU employees.

“This whole revitalization project is going to improve the entire MTSU website,” she added. “We’re currently working on prototypes and you’ll hear much more about it in the future.”

Eventually, two other phases will be produced.

Bruce Petryshak, vice president for information technology and MTSU’s chief information officer, reported that the vice presidents are working with ITD and the University Counsel’s Office on a process that will allow the campus community to comment on proposed university policies before they are submitted to MTSU President Sidney A. McPhee for his final approval.

Petryshak added that ITD is currently reviewing university information-security policies and any changes to those policies will be among the first to use the new review process.

In the forums, ITD’s Lisa Rogers, assistant vice president for enterprise resource planning systems, discussed ID photos on the university’s Banner internal server network and changing passwords. A phase currently under development will provide faculty with a RaiderNet class roster that contains their students’ photos, she said.

Brian Holley, an IT assistant vice president, provided an update on wireless technologies across the campus. While Wi-Fi wireless connectivity is in virtually every building on campus,he noted that it does need improvement because of the volume of wireless devices used by students, faculty and staff.

Holley said ITD anticipates that the average user will bring at least three wireless devices on campus daily, so the division is working to support at least five devices per person. IT personnel are also working to upgrade both Wi-Fi and cellular coverage outside almost all campus buildings.

“Eventually, we will have good Wi-Fi in every building,” he said. “On the exterior, we will be full in areas of buildings.”

Tom Wallace, ITD associate vice president, discussed the Oct. 15-16 statewide Mobility App Summit at MTSU, which has drawn 300 people to campus.

“It should be a really good thing,” Wallace said. “It’s people working in the classroom and what they’re doing with mobile apps.”

Wallace also discussed mobile computing on campus.

— Randy Weiler (Randy.Weiler@mtsu.edu)

MTSU creating state’s largest virtual-desktop service

Citrix Systems, Inc., and Middle Tennessee State University jointly announced plans to install new technology on the Murfreesboro campus that will allow students, faculty and staff free, anytime access to virtual desktops, programs, personal files and network resources.

Citrix and MTSU officials said the University will have the largest virtual desktop service in Tennessee’s higher-education system. With the help of Citrix Consulting Services, MTSU will “virtualize” more than 2,000 devices by the fall.

“MTSU prides itself in being the largest undergraduate university in the state of Tennessee, and as such, we are focused on taking a leadership position with the most modern technologies,” said Bruce Petryshak, MTSU’s vice president for information technology and chief information officer.

MTSU has named this new service “MyMT,” and secure access will be as simple as opening any browser, going to the URL and logging in with a username and password, added Lorenzo Hines, the University’s assistant director of classroom technology support.

A follow-up phase will enable remote capability: students, faculty and staff will have simple, secure access to virtual desktops, applications, network resources and file storage from any device—PC, Mac, notebook, tablet device or smart phone on- or off-campus; university-owned or personally owned devices at any time.

“It will allow faculty and staff greater flexibility in accessing work related apps and data without being physically on campus,” Hines noted.

“We are committed to ensuring that our students, faculty and staff are offered the very best technologies to enable them to learn, collaborate and access information that ultimately impact student outcomes in a positive way,” Petryshak said.

The systems are expected to reduce MTSU’s desktop-computing costs by more than 35 percent and allow the University to reduce electricity consumption.

“Having all these new capabilities and being able to extend our reach while reducing costs is an absolute win-win for MTSU,” Petryshak said.

“Citrix is proud to be a partner with MTSU, and we applaud its efforts to be a leader in Tennessee higher education through the use of Citrix solutions,” said Thomas Eacobacci, Citrix’s southeast region area vice president.

– Tom Tozer, ttozer@mtsu.edu